YES! Phinney Primary Care and Wellness is holding normal office hours.
We are using both in person and telemedicine visits to care for our patients. Please call the front desk to schedule an appointment. Typical in office visits will be annual exams, issues where the doctor may need to listen to your lungs, check your ears etc.. If it is necessary to have an in person visit, please: 1. Come to your appointment on time or wait in your car. 2. Wear a cloth mask. 3. Report if you have a shortness of breath, fever, cough, chills, sore throat, new loss of taste or smell. 4. Only 1 adult to accompany any child visits.
Yes! Our clinic would not use this service if we did not think we could effectively and safely treat our patients. Many issues can be discussed over video and even some physical findings can be observed. You may be asked to take a closer photo of an area of concern, our staff can send you an encrypted text message where you can reply with a photo. If the practitioner feels that an in person visit is needed we will schedule you a follow up.
Medicare and Medicaid are covering telephone visits for those who do not have access to telemedicine technology such as a computer or smart phone. You may be responsible for an amount above your normal copay. Private insurance has not reimbursed for these types of visits. If you do not have access to a computer or smart phone and use a private insurance carrier please contact us.
That is very understandable, we use a HIPAA compliant secure virtual system called doxy.me. All our visits are encrypted and none of them are recorded or stored. The only record of your visit will be the chart note your provider writes up in your electronic chart. To learn more visit their website:
Call our office during normal business hours and one of our staff will schedule you a visit as well as send you instructions on how to access our telemedicine portal.
Medicare and Medicaid are covering telemedicine visits during this crisis at the same rate as a normal office visit. Most of the private insurers also cover your telemedicine visit at the same rate, meaning you would just pay your normal copay. If you have any concern about coverage contact your insurance company with the phone number listed on the back of your card. We ask that patients call 20 minutes ahead of their appointment time to make payment on their co-pay.