A Message to Our Patients: Kindness and Respect Matter

February 5, 2026 / Amna Mirza

At our clinic, we are committed to providing high-quality, compassionate care to every patient. An essential part of that care begins at the front desk.

Since the beginning of the year, our administrative team has experienced an increased number of difficult and unpleasant interactions. This includes patients engaging in demanding or discourteous behavior, or challenging clinic protocols in an inappropriate or confrontational manner. We want to be very clear: this behavior is not acceptable.

Our front desk administrative staff work hard every day to support you — from scheduling appointments and managing insurance to coordinating care with providers. They follow clinic protocols that are carefully established by the clinic owner in collaboration with all providers. These protocols are in place to ensure fairness, efficiency, and the best possible care for all patients.

While we understand that navigating healthcare can be frustrating during these times, we ask that all patients communicate with our staff in a kind, respectful, and professional manner.

Feedback and Concerns

We value patient feedback and welcome respectful communication. If you have concerns or suggestions regarding our scheduling protocols, please do not direct them at our front desk staff. Instead, we encourage you to reach out through one of the following channels:

Our Expectations Moving Forward

To maintain a safe and respectful environment for both patients and staff:
Rude or disrespectful behavior toward staff may result in probationary status.

  • Repeated incidents may lead to the patient being asked to find another provider.

We appreciate your understanding and cooperation as we work to protect the well-being of our team and provide the best care possible. Thank you for being a valued part of our clinic community and for treating everyone with the respect they deserve.